Terms & Conditions for use

  1. DEFINITIONS
    “We, Us, Our or International City Numbers” means Easiphone Limited.
    “Service” means the products and services you have requested from us on our order form. “You” means the customer with whom we make this agreement (or any person that we reasonably believe is authorised to act on the customer’s behalf).
    “The Telecommunications Act” means the Telecommunications Act 1984.
  2. START OF THIS AGREEMENT
    This agreement shall take effect from the date on which the service was made available to you.
  3. SERVICE
    This agreement covers the provision by International City Numbers of our services as indicated on the accepted web order or telephone order.
    We will use every reasonable means to provide our services within our agreed delivery dates and also ongoing connectivity and availability to our services but will not be liable for any failure or limits in the availability of our service where these result from factors outside of our control or where our service is dependent upon third parties or other network carriers.
    Where our service has been continuously unavailable for more than 10 days and not due to any act or non cooperation on your part or any event beyond our control you may apply for a reimbursement of any service rental for the said period up to a maximum of 1 month’s rental.
  4. EQUIPMENT AND SERVICE
    You agree to: Use the services in accordance with the Telecommunications Act and any relevant licences; Use the service only as a means of communications for which they are provided; Ensure that your equipment conforms to the standards required under the Telecommunications Act, is in good working order, and safe to our reasonable satisfaction; Inform us of any change, or proposed change in your address, Email address, telephone or fax numbers.
    You agree not to: Connect any equipment other than those approved for use with the services we have provided under the Telecommunications Act; Contravene the Telecommunications Act or any relevant licences or laws; Use the service as a means of transmitting any material that is defamatory, offensive, or of an abusive, obscene, or menacing nature; Make any transfer of the agreement or any rights under it; Move the equipment; Act in such away as to impair or jeopardise the operation of our service.
  5. TERM & ENDING THIS AGREEMENT
    The initial term of this agreement shall be as specified on the order form, after this period it shall continue on an annual basis unless terminated by either party giving to the other no less than 30 days prior written notice.
  6. PROVISION OF SERVICES AND WARRANTIES
    6.1. International City Numbers cannot provide a fault free service. International City Numbers gives no warranty that its network or Services shall be continuous, or will be free from faults. International City Numbers will, however, take steps to ensure its network and services are reasonably fault free, and that service is reasonably uninterrupted.
    6.2. In addition to clause 6.1, International City Numbers gives no warranty or guarantee that the service is satisfactory or suitable for the Customer s purposes. All warranties relating to the service from International City Numbers are excluded, even if implied by statute.
    6.3. The parties acknowledge that no representations, warranties or statements made prior to concluding this Agreement forms any part of the contract, nor has induced either party.
    6.4. The Customer acknowledges that:
    6.4.1. No representation, warranty or statement other that detailed in this Agreement, forms any part of a Contract, nor has induced the Customer to use City Numbers.
    6.4.2. The service provided by International City Numbers was not designed for the Customer s individual requirements, and it is up to the Customer to decide if the service provided by City Numbers is of satisfactory quality and fit for the purpose for which it is used.
    6.4.3. EASIPHONE LIMITED
    124 INCHBONNIE ROAD
    SOUTH WOODHAM FERRERS
    CHELMSFORD
    CM3 5ZW 
    Company No. 07528537

International City Numbers is reliant on a third party for delivery of inbound calls, and therefore International City Numbers can have no liability of whatever nature for any delay in provision of the same or for concerning the use of the service by the Customer, moreover City Numbers makes no warranty that its network or services shall be continuous, or will be free from faults.

  1. CHARGES AND PAYMENT
    Unless we indicate otherwise, all charges are quoted without VAT and any other taxes of a similar nature, which shall be charged and payable by you at the prevailing rate.
    You agree to pay your bill within 14 days of the date of issue.
    Please note that usage charges in our bills will be calculated using data recorded by us and not from any data you record yourself.
    We will bill you on a monthly basis with rental charges invoiced monthly in advance.
    Where collection of invoices are made through direct debit a charge of £5 may be applied to the account where the transaction is cancelled by the banking or direct debit agencies.
    For outstanding invoices older that 30 days we reserve the right to charge interest on the debt at a rate of 3% above the Bank of England base rate. Where invoices are not settled within the 14 days we reserve the right to suspend your service without notice.

We will endeavour to notify you within 30 days of any increases in our charges and rentals.

We will apply a £5 administration fee to your account in the instance that your Direct Debit fails, is rejected or cancelled before monies are collected.

  1. SUSPENDING THE SERVICE
    We may suspend our service to you if:
    a.) You break the terms of this agreement;
    b.) We are instructed to do so by an authorised Government agency, emergency service organisation, or other authorised organisation.
    Under these circumstances:
    a.) We will endeavour to give you 14 days written notice.
    b.) We are not liable to pay you compensation and you may be charged for any reasonable costs and expenses we incur in suspending the service.
    c.) Any agreed reconnection of our service due to non-payment will be subject to a £50 reconnection fee.
  2. RESPONSIBILITIES
    This agreement shall operate in accordance with the laws of England and Wales, and both parties submit to the jurisdiction of the English courts. In the event that the services we agree to provide fail and you have to use the services of another organisation we will not be responsible for any charges that the other organisation should make. Nothing in this contract will exclude or restrict International City Numbers’s liability for death or personal injury resulting from the negligence

International City Numbers or of its employees while acting in the course of their employment.
Each party’s liability to the other shall be limited to £500,000 for any one incident or series of incidents and to no more than £1,000,000 in total.
Neither party shall be responsible for any loss of business, contracts, anticipated savings, profits, or any other indirect or consequential loss of the other. Neither party shall be liable to the other for any loss or damage that occurs outside of its reasonable control. This includes: acts of God, inclement weather, floods, droughts, lightning damage or fires, failure or shortage of power supplies, lock-outs, trade disputes and labour disturbances, the non production or supply of services by third parties, and any acts or omissions of Governments, highways authorities, other telecommunications operators, or other competent organisations.

  1. CONSEQUENCIES OF TERMINATION
    You can cancel an order without charge within 48 hours of placing an order. After this, services can be terminated any time after the initial contract period, by giving 30 days prior written notice. If services are terminated within the initial contract term, all associated rentals for the remaining months of the initial contract period are payable.
  2. INTELLECTUAL PROPERTY
    You agree that for the duration of this agreement you will not use or distribute any of our group logos, names, trademarks or other proprietary marks without our written permission.
  3. DATA PROTECTION
    In recognition of the Data Protection Act 1998 we will need to process Personal Data in order to provide and to support our service to you, not only within the UK but also outside of the European Economic Area and to third parties, suppliers, partners and other network carriers.

You agree that we may use data to direct market our services to you by any medium and notify us in writing where you do not want us to undertake such activity.

We will take every reasonable means to ensure that Personal Data is kept secure within our premises and on our operational systems.

  1. NUMBER RESTRICTIONS
    The following restrictions apply to numbers delivered
    From the below countries:-

ARGENTINA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

AUSTRALIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

BELGIUM
Legal Restriction(s):
Local Belgian address required for geographical numbers
Geographical numbers cannot be resold by non licensed companies
Service Restriction(s):
No Restrictions

BRAZIL
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

BULGARIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

CANADA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

CHILE
Legal Restriction(s):
Cannot be used for calling-card applications Service Restriction(s): No Restrictions

CYPRUS
Legal Restriction(s):
Cannot be used for calling card applications
Service Restriction(s):
Tollfree numbers are not reachable from payphones.

CZECH REPUBLIC
Legal Restriction(s):
Local Czech address required for geographical numbers
Cannot be used for calling-card applications
822 and 800 numbers can be reached by any phones except mobile
Service Restriction(s):
No Restrictions

DENMARK
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

ESTONIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

FINLAND
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

FRANCE
Legal Restriction(s):
Local address required for geographical numbers
Geographical numbers cannot be resold by non licensed companies
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

GERMANY
Legal Restriction(s):
Local German address (in the city ordered) required for geographical numbers
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

GUATEMALA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No guaranteed reachability of the local numbers from outside of Guatemala, depending on the termination carrier used for dialing the numbers.

HUNGARY
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

IRELAND
Legal Restriction(s):
Local Irish address required for geographical numbers
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

ISRAEL
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

ITALY
Legal Restriction(s):
Local address required for geographical numbers
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

JAPAN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

LATVIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

LITHUANIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

LUXEMBOURG
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Tollfree numbers are not reachable from payphones and mobile phones.

MEXICO
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

NETHERLANDS
Legal Restriction(s):
Local address required for geographical numbers
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

NEW ZEALAND
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

NORWAY
Legal Restriction(s):
Local address required for geographical numbers.
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

PAKISTAN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
DTMF not supported
Due to the telecommunications environment in Pakistan, no SLA will be enforced for Pakistan local numbers.

POLAND
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

PORTUGAL
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

ROMANIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
021 numbers are only reachable from the Romtelecom network right now.
031 numbers do not have this restriction

SLOVAKIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Tollfree numbers are not reachable from mobile phones.

SLOVENIA
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

SPAIN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Numbers which will be used with the Trunk Program have to be communicated to EASIPHONE LIMITED
124 INCHBONNIE ROAD
SOUTH WOODHAM FERRERS
CHELMSFORD
CM3 5ZW 
Company No. 07528537

City Numbers.

SWEDEN
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

SWITZERLAND
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

TURKEY
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
Cannot be used with the Trunk Program.

UNITED KINGDOM
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restriction

UNITED STATES
Legal Restriction(s):
Cannot be used for calling-card applications
Service Restriction(s):
No Restrictions

  1. CONFIDENTIALITY
    You agree to keep any named confidential information or data supplied by us in confidence and only use such information to perform the obligations of this agreement.
  2. OTHER
    Our registered office details are:

EASIPHONE LIMITED
124 INCHBONNIE ROAD
SOUTH WOODHAM FERRERS
CHELMSFORD
CM3 5ZW 
Company No. 07528537

 

  1. OTHER
    By accepting these terms and conditions you will allow International City Numbers to create customer testimonials on your behalf to inform other potential users of the services we provide.
  2. TERM AND TERMINATION
    All services provided by Internatinal City Numbers have a minimum term of 90 days. To cancel a number(s) you must give written notice and allow for a 30 day termination period.

We may terminate your service without notice in the event of your company going into administration. For the avoidance of doubt any rebates at this point will not be paid in order to cover the cost of ceasing your account.

  1. NUMBER PORTING/MIGRATION
    If you wish to port/migrate a number away from International City Numbers we will charge an administration fee of £50 per number. Porting/migration of numbers to other suppliers is only permitted after 12 months of continuous service. The porting/migration process will be completed upon the successful payment of the administration fee and payment of any outstanding balance on the account.
  2. We reserve the right to request a pre payment on account if a 50% spike in call traffic is identified during any one month.